1. Introduction
Welcome to Two Birds Skincare (ABN: 41 681 165 864, “we,” “us,” or “our”). These Terms and Conditions govern your use of our website and your purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase our products.
2. Products and Services
We aim to provide accurate descriptions and images of our skincare and beauty products. However, we do not guarantee that the product descriptions, images, or other content available on our website are entirely accurate, complete, reliable, or free of errors. Product packaging and colours may vary slightly from the images on our website due to screen differences and manufacturing changes.
Product Availability
We reserve the right to change product availability, discontinue products, or limit the quantity of products available for purchase at any time without prior notice.
3. Pricing and Payment
All prices on our website are in Australian Dollars (AUD) and include Goods and Services Tax (GST), unless otherwise stated. Prices are subject to change without notice. We accept payment via [insert payment methods, e.g., credit cards, PayPal, etc.]. Orders will only be processed once full payment is received.
Additional Fees
Shipping fees, taxes, or other additional costs may be added to your total order at checkout. You are responsible for paying any such charges.
4. Shipping and Delivery
We ship our products to Australia only. Delivery times may vary depending on your location. Any delivery times provided are estimates and may be subject to delays beyond our control.
Risk of Loss
Risk of loss or damage to products passes to you once the products have been dispatched from our warehouse. If products are lost or damaged in transit, please contact us immediately.
5. Refunds, Returns, and Exchanges
We hope you are satisfied with your purchase. However, if you wish to return a product, please refer to the following policy:
Returns and Refunds You may return products within 14 days of receiving them, provided that they are unused, unopened, and in their original packaging. Returns due to change of mind will not be accepted.
Non-returnable Items For hygiene reasons, we do not accept returns for opened skincare or beauty products unless they are faulty or damaged upon delivery.
Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us within 7 days of receiving the product. We will offer a replacement, refund, or store credit in accordance with your rights under Australian Consumer Law.
6. Consumer Guarantees and Warranties
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
7. Limitation of Liability
To the fullest extent permitted by law, Two Birds Skincare shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or the inability to use, our products or website. This includes any health-related issues or allergic reactions caused by our products.
Product Use Disclaimer Our skincare and beauty products are for external use only. Results may vary, and customers are advised to perform a patch test on a small area of skin before using the product more broadly. We are not responsible for any adverse reactions or allergies.
8. Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of Two Birds Skincare or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from our website without our express written permission.
9. User Conduct
By using our website, you agree not to:
- Engage in fraudulent activities or use our website for any unlawful purposes;
- Misuse or tamper with the website or its functions.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth). By using our website, you consent to the practices described in the Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by the laws of NSW, Australia. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of NSW.
12. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of the website after changes have been made constitutes your acceptance of the updated Terms and Conditions.
13. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: info@twobirdskincare.com
- Phone: 02 9307 5200
- Address: PO Box 78, Tamworth NSW 2340