At Two Birds Skincare (ABN: 41 681 165 864, “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us through our website, purchase our products, or otherwise engage with us.
By accessing our website or purchasing our products, you consent to the practices described in this Privacy Policy.
1. Personal Information We Collect
We collect personal information that is necessary for us to provide our products and services to you. The types of personal information we may collect include:
- Identification Details: Name, address, and contact details (such as email address and phone number).
- Payment Information: Credit card details, PayPal information, or other payment details.
- Order History: Information related to the products you have purchased, including shipping details.
- Technical Information: Information about your interaction with our website, such as your IP address, browser type, and device information.
- Health Information (Optional): If you choose to provide information related to allergies or skin sensitivities for product recommendations, we may collect this data to assist you in selecting suitable products.
2. How We Collect Personal Information
We collect personal information in several ways, including:- Directly from you: When you create an account, place an order, or contact us via email or phone.
- Automatically: Through your use of our website, using cookies, analytics tools, or tracking technologies that gather information about your browsing activities.
- Third-party services: If you interact with us via third-party platforms such as social media, or if you use third-party payment processors like PayPal, we may collect information provided by those platforms.
3. How We Use Your Personal Information
We use the personal information we collect to:- Process and deliver your orders;
- Communicate with you about your orders, products, promotions, and updates;
- Improve our products, services, and website functionality;
- Conduct customer surveys and obtain feedback;
- Respond to your queries and provide customer support;
- Comply with legal obligations or resolve disputes;
- Customise and enhance your experience on our website.
4. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. However, we may share your personal information with third parties in the following circumstances:- Service Providers: We may engage third-party service providers to assist with payment processing, shipping, marketing, and IT services. These providers are bound by confidentiality agreements and must comply with privacy regulations.
- Legal Obligations: We may disclose personal information if required to comply with legal obligations, such as responding to a court order or a law enforcement request.
- Business Transfers: In the event of a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to improve your browsing experience. Cookies are small data files stored on your device that help us track user preferences, store items in your cart, and analyse website traffic.
You can modify your browser settings to refuse cookies or notify you when cookies are being used. However, if you disable cookies, some parts of our website may not function properly.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure servers and encryption protocols to safeguard payment information and other sensitive data.
However, please note that no method of transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data.
7. Accessing and Correcting Your Personal Information
You have the right to access, update, or correct the personal information we hold about you. If you would like to do so, please contact us using the details provided below. We will respond to your request in accordance with the Privacy Act 1988 (Cth).
If you believe any of the information we hold about you is inaccurate or incomplete, you have the right to request that we amend it.
8. Marketing Communications
With your consent, we may send you promotional emails or newsletters about our products, special offers, and updates. You can opt out of receiving these communications at any time by clicking the "unsubscribe" link in the email or contacting us directly at info@twobirdskincare.com.
We do not share your personal information with third parties for their marketing purposes without your explicit consent.
9. International Data Transfers
As part of our operations, we may store or process your personal information outside of Australia (e.g., if we use cloud storage providers with servers located overseas). When we transfer personal information internationally, we take steps to ensure that the data is protected in accordance with this Privacy Policy and Australian privacy laws.
10. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When we no longer need your personal information, we will take reasonable steps to securely destroy or de-identify it.
11. Your Rights Under the Australian Privacy Principles
Under the Australian Privacy Principles, you have certain rights, including the right to:
- Request access to the personal information we hold about you;
- Correct inaccuracies in your personal information;
- Make a complaint about how we have handled your personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our website after any changes signifies your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:- Business Name: Two Birds Skincare
- Email:info@twobirdskincare.com
- Phone: 02 9307 5200
- Address: PO Box 78, Tamworth NSW 2340